Access Management page empty - VMware Chargeback

Products

• VMware Aria Suite

Issue/Introduction

Access Management window in Chargeback is empty as per the following image:

vCloud Director adapter shows a healthy green status for Collection State / Status and adapter test connection is successful.
However, there are no metrics being collected from the vCloud Director.

As an example, see the screenshot below, the metrics "General | Number of Organization vDCs" and "General | Number of Organization" under the vCloud Director adapter object shows zero metrics collected.

The adapter log file located at /logs/adapter/VCloudAdapter/VCloudAdapter_<adapter_id>.log contains entries similar to the following 

2024-06-20T11:21:14,127+0000 ERROR [pool-165171-thread-1] (139) com.integrien.adapter3.vcloud.RelationshipProcessor.loadAllResourcesFromFile - Corrupted line=12 file=/usr/lib/vmware-vcops/user/plugins/inbound/vcloud_adapter3/work/allParents_<adapter_internal_id>.txt

2024-06-20T11:21:14,127+0000 ERROR [pool-165171-thread-1] (139) com.integrien.adapter3.vcloud.RelationshipProcessor.loadAllResourcesFromFile - Number of identifier fields=2 <> expected number of identifier fields=1

Environment

• Aria Operations 8.x
• vCD 10.x
• Chargeback 8.x
• VCD MP 8.x

Resolution

The issue can be resolved by uninstalling the vCloud Director MP and the reinstalling.

Please keep in mind that by uninstalling any management packs from VMware Aria Operations can have several implications such as loss of Metrics and Data.