Error occurs during EDR 4.10 bootstrap

Products

• Endpoint Detection and Response

Issue/Introduction

After upgrading to Symantec Endpoint Detection and Response (SEDR) 4.10, while entering the bootstrap information, the following error appears:

Traceback (most recent call last):
  File "/opt/symantec/sgs-td/cli/sbin/bootstrap", line 204, in <module>
    bootstrap_manager.bootstrap()
  File "/opt/symantec/sgs-td/cli/sbin/bootstrap", line 91, in bootstrap
    task_done = task.do()
  File "/usr/lib64/python3.6/site-packages/sgstd/set_chronyd.py", line 124, in do
    if validate_ntp_server(text_input):
  File "/usr/lib64/python3.6/site-packages/sgstd/set_chronyd.py", line 104, in validate_ntp_server
    if not is_valid_fqdn_format(server) and not is_valid_ip_format(server):
  File "/usr/lib64/python3.6/site-packages/sgstd/set_chronyd.py", line 76, in is_valid_fqdn_format
    if not re.match(r'^[a-z0-9]([a-z0-9-]+)?((\.[a-z0-9-]+)+)?\.[a-z]+$', fqdn):
  File "/usr/lib64/python3.6/re.py", line 172, in match
    return _compile(pattern, flags).match(string)
TypeError: expected string or bytes-like object

Cause

No value for the NTP server was entered which caused an unhandled exception to occur.

Resolution

Rerun the bootstrap command and ensure that a valid entry is enter for the NTP server.