An unexpected error occurred for this alarm - NO_USER

Products

• DX NetOps
• CA Spectrum

Issue/Introduction

SPC-OCC-10207: Error clearing the following alarms(s)

Critical alarm on model xxxxxx of type Cisco UCVM: SPC-OCC-10240: An unexpected error occurred for this alarm - NO_USER

Environment

Dx NetOps Spectrum any version

Cause

When a specific user is added to the .hostrc file it limits admin rights to that user only

Resolution

Removed use from .hostrc on the landscape and the alarm was able to be cleared

Additional Information

https://community.broadcom.com/communities/community-home/digestviewer/viewthread?MessageKey=eb7ccc62-f6f8-4b0b-a623-cb8ac30f39ed#bmeb7ccc62-f6f8-4b0b-a623-cb8ac30f39ed