Start Request Form Not Loading in Service Catalog-17.4 RU2

Products

• CA Service Catalog

Issue/Introduction

In Service Catalog when trying to load a Start Request Form as an Action the service freezes and we see the following error in view.log

2024/06/24 17.20.34.998 ERROR [http-nio-8081-exec-18] [ITPAMWebserviceManager] Error occurred in getProcessDefInputParamList: null
java.lang.NullPointerException: null
2024/06/24 17.20.35.004 ERROR [http-nio-8081-exec-18] [DefaultContentEngine] Exception occured invoking method on plugin:getITPAMProcessDefInputParamList
java.lang.reflect.InvocationTargetException: null
Caused by: java.lang.NullPointerException
2024/06/24 17.20.35.005 ERROR [http-nio-8081-exec-18] [DefaultContentEngine] Exception occured processing request for plugin: com.ca.usm.workflow.ContentEngine.CWorkflowClient null

Steps Taken:

1. Go to Administration > Events-Rules-Actions > Request/Subscription Item Create
2. Select an existing Rule or create a new Rule
3. Click the Add button and this will bring you to the Add Action screen
4. In the Action Information Section select:
   • Type: Process Automation
   • Click the Magnifying glass next to the Start Request Form field
   • Click an SRF (or the location of the offering you imported into ITPAM earlier:
5. Start Request Form Field is populated but the popup window does not disappear
6. Cursor is stuck as a circle as if thinking

Environment

Service Catalog 17.4 RU2

Resolution

This issue has been identified and resolved.

A fix is available for RU2 and this issue should be resolved in 17.4 RU3.

You can upgrade to 17.4 RU3 after release

Or you can download the fix for version 17.4 RU2 from the following link

SRF is Not Loading in Service Catalog - Solution