Cloud Service Username is missing

Products

• CASB Gateway Advanced
• CASB Advanced Threat Protection
• CASB Audit
• CASB Gateway
• CASB Security Advanced
• CASB Security Advanced IAAS
• CASB Security Premium
• CASB Security Premium IAAS
• CASB Security Standard
• CASB Securlet IAAS
• CASB Securlet SAAS
• CASB Securlet SAAS With DLP-CDS

Issue/Introduction

The Cloud Service Username is the user that was logged in to the SaaS is missing from the investigate activity.

The Cloud Service Username may be listed as the same user reported as the CloudSOC User's Email.

Resolution

The Cloud Service Username is captured and then cache'd during the login while the traffic is flowing through WSS\CASB.

The username can be see in the browser Cache as Elastica_UNAME

In the event the Cloud Service Username is not cached the value will be reported as the same as the CloudSOC User's Email.

Enforcing Session Control at the SaaS will help ensure that CloudSOC get the most accurate logged in user.

Additional Information

Browser Cache ELASTICA_UNAME