Reporter VA License Installation Error: 'Unknown user or Bad password' Even When Entering the Correct Password

Products

• Reporter-VA

Issue/Introduction

Issue with Reporter License Installation: Username and Password Error Despite Successful Login on Broadcom portal with same credentials:

reporter# licensing load username [email protected] password XXXXXXXXXXXX!
%  failed
%  ErrorCode : -14500
%  ErrorMessage : connection error
%  Reason : 403 HTTP/1.1 403 ERROR:  Unknown user or Bad password. Please use your Broadcom OKTA credentials.
reporter#

Environment

Reporter VA 

Cause

Some of the special characters in the password  

Resolution

If you receive the error 'Unknown user or bad password' even when entering the correct password using the license load command, despite Successful Login on the Broadcom portal with the same credentials, then try enclosing your password in double " " quotes if it contains special characters:

reporter# licensing load username [email protected] password "XXXXXXXXXXXX!"
  ok
reporter#