Reporter VA License Installation Error: 'Unknown user or Bad password' Even When Entering the Correct Password

Products

• Reporter-VA

Issue/Introduction

You encounter the following issue with the Reporter license installation: Unknown user or Bad password error despite being able to successfully log in the Broadcom portal with same credentials:

reporter# licensing load username [email protected] password XXXXXXXXXXXX!
%  failed
%  ErrorCode : -14500
%  ErrorMessage : connection error
%  Reason : 403 HTTP/1.1 403 ERROR:  Unknown user or Bad password. Please use your Broadcom OKTA credentials.
reporter#

Environment

Reporter VA 

Cause

Special characters present in the password  

Resolution

If you receive the error 'Unknown user or bad password' even when entering the correct password using the license load command, despite Successful Login on the Broadcom portal with the same credentials, then try enclosing your password in double " " quotes if it contains special characters:

reporter# licensing load username [email protected] password "XXXXXXXXXXXX!"
  ok
reporter#

We also advise against using special characters like \, &, ', +, ;, or spaces in the password, as these can cause retrieval errors.