Proactive HCX Maintenance Window Cases
Article ID: 371044
Updated On:
Products
VMware HCX
Issue/Introduction
Prerequisites to be followed before opening Proactive Maintenance Window Cases:
- Cases must be opened 10 business days in advance of the maintenance window.
- Cases should be opened as Severity 4.
- If any product versions are changing, ensure product version interop on the Interop Matrix.
- Maintenance activity details provided e.g. Unextend Networks, gateway migration, enable/disable MON etc.
Note: If the proactive case is specifically related to HCX migrations maintenance window, please check the KB: Proactive HCX Migrations Maintenance Window Cases.
For information on HCX upgrades, access Proactive HCX Upgrade Cases.
VMware by Broadcom Support will:
- Provide high level guidance on the activity e.g. links to supporting documentation, KBs etc.
- In some instances Support may request logs bundles for review for the presence of Known Issues.
Environment
HCX
Resolution
Open a Migration Awareness Case via Broadcom Support.
The purpose of a proactive Case is to prepare in advance of a maintenance window.
During the maintenance window, if a failure is encountered please request assistance through the proactive Case.
Additional Information
Feedback
Yes
No
Powered by
