HCX - Proactive Maintenance Window Cases

Products

• VMware HCX

Issue/Introduction

Prerequisites to be followed before opening Proactive Maintenance Window Cases:

• Cases must be opened 10 business days in advance of the maintenance window.
• Cases should be opened as Severity 4.
• If any product versions are changing, ensure the product version is integrated into the Interop Matrix.
• Maintenance activity details provided, e.g., Unextend Networks, gateway migration, enable/disable MON, etc. 

Note: If the proactive case is specifically related to the HCX migrations maintenance window, please check the KB: Proactive HCX Migrations Maintenance Window Cases.
For information on HCX upgrades, access Proactive HCX Upgrade Cases.

VMware by Broadcom Support will: 

• Provide high-level guidance on the activity, e.g., links to supporting documentation, KBs, etc.
• In some instances, Support may request log bundles for review in the presence of known issues.

Environment

HCX

Resolution

Open a Migration Awareness Case via Broadcom Support.

The purpose of a proactive Case is to prepare in advance of a maintenance window.

*Please note: Broadcom Support will not be able to provide dedicated support to be on standby during the maintenance window.  If you experience issues during your scheduled change, please reach out on your proactive case and request an uplift in severity and the next available technical support engineer will contact you.

Additional Information

Proactive HCX Upgrade Cases
Proactive HCX Migrations Maintenance Window Cases
HCX - Health Check and Best Practices