Patching an ESXi host fails with error, "esxupdate returned with exit status: 15"
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Patching an ESXi host fails with error, "esxupdate returned with exit status: 15"

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Article ID: 370834

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Updated On:

Products

VMware vSphere ESXi

Issue/Introduction

Patching an ESXi host through vCenter with vSphere Update Manager fails with error "/usr/sbin/esxupdate returned with exit status: 15" 

Environment

ESXi 7.x / 8.x
vCenter 7.x / 8.x

Cause

ESXi is unable to query the offline file system stats. 

The vCenter will return a generic "error 15" during the process.

Log file - /var/log/vmware/vmware-updatemgr/vum-server/vmware-vum-server.log

<YYYY-MM-DD>T<time> info vmware-vum-server[25670] [Originator@6876 sub=VciRemediateTask.RemediateTask{7}] [vciTaskBase 1372] SerializeToVimFault fault:
--> (integrity.fault.VcIntegrityFault) {
-->    faultCause = (vmodl.MethodFault) null, 
-->    faultMessage = <unset>
-->    msg = "Install error on host: <host_fqdn>, error details: Platform Configuration Error: /usr/sbin/esxupdate returned with exit status: 15"
--> }
--> Converted fault:
--> (vim.fault.ExtendedFault) {
-->    faultCause = (vmodl.MethodFault) null, 
-->    faultMessage = <unset>, 
-->    faultTypeId = "com.vmware.vcIntegrity.VcIntegrityFault", 
-->    data = (vim.KeyValue) [
-->       (vim.KeyValue) {
-->          key = "faultCause", 
-->          value = ""
-->       }, 
-->       (vim.KeyValue) {
-->          key = "faultMessage", 
-->          value = ""
-->       }
-->    ]
-->    msg = "Install error on host: <host_fqdn>, error details: Platform Configuration Error: /usr/sbin/esxupdate returned with exit status: 15"
--> }

The esxupdate.log file on ESXi will report the offline lun:

Log file - /var/run/log/esxupdate.log

<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR: An esxupdate error exception was caught:
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR: Traceback (most recent call last):
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR:   File "/tmp/esx-update-2101793/lib64/python3.8/site-packages/vmware/esximage/Utils/HostInfo.py", line 225, in _getFileSystemList
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR:   File "/lib64/python3.8/site-packages/esxutils.py", line 220, in runCli
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR: esxutils.EsxcliError: Errors:
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR: Error getting data for filesystem on '/vmfs/volumes/<datastore>': Cannot open volume: /vmfs/volumes/<datastore>, skipping.
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR:
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR:
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR: During handling of the above exception, another exception occurred:
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR:
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR: Traceback (most recent call last):
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR:   File "/usr/sbin/esxupdate", line 216, in main
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR:     cmd.Run()
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR:   File "/lib64/python3.8/site-packages/vmware/esx5update/Cmdline.py", line 153, in Run
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR:   File "/tmp/esx-update-2101793/lib64/python3.8/site-packages/vmware/esximage/Transaction.py", line 851, in InstallVibsFromSources
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR:   File "/tmp/esx-update-2101793/lib64/python3.8/site-packages/vmware/esximage/Transaction.py", line 1097, in _installVibs
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR:   File "/tmp/esx-update-2101793/lib64/python3.8/site-packages/vmware/esximage/Transaction.py", line 1266, in _validateAndInstallProfile
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR:   File "/tmp/esx-update-2101793/lib64/python3.8/site-packages/vmware/esximage/ImageManager/HostSeeding.py", line 995, in __init__
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR:   File "/tmp/esx-update-2101793/lib64/python3.8/site-packages/vmware/esximage/ImageManager/HostSeeding.py", line 1032, in _loadCachedVibs
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR:   File "/tmp/esx-update-2101793/lib64/python3.8/site-packages/vmware/esximage/Utils/HostInfo.py", line 283, in GetVmfslFileSystems
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR:   File "/tmp/esx-update-2101793/lib64/python3.8/site-packages/vmware/esximage/Utils/HostInfo.py", line 228, in _getFileSystemList
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR: esximage.Errors.InstallationError: Failed to query file system stats: Errors:
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR: Error getting data for filesystem on '/vmfs/volumes/<datastore>': Cannot open volume: /vmfs/volumes/<datastore>, skipping.
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: ERROR:
<YYYY-MM-DD>T<time> esxupdate: 2101793: esxupdate: DEBUG: <<<

Resolution

To resolve this issue, reconnect the LUN or remove it from the ESXi host.  

Attach Storage Devices
https://docs.vmware.com/en/VMware-vSphere/7.0/com.vmware.vsphere.storage.doc/GUID-2C6EAF9D-6EC1-465D-84BF-AF0034696815.html

Detach Storage Devices
https://docs.vmware.com/en/VMware-vSphere/7.0/com.vmware.vsphere.storage.doc/GUID-F2E75F67-740B-4406-9F0C-A2D99A698F2A.html

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