The following ESXi versions were not recommended due to compatibility issue

Products

• VMware vSphere ESXi
• VMware vCenter Server 7.0

Issue/Introduction

• No new images recommended for VSAN cluster
  
  

• vSAN cluster with single image & no HSM installed
• The issue is not observed in Non vSAN Cluster attempting to remediate hosts with a single image to a later ESXi build.

 

Environment

vCenter Server7.x
ESXi 7.x

Cause

vum-server.log

YYYY-MM-DDT14:29:41.414+02:00 error vmware-vum-server[55730] [Originator@6876 sub=RecommendationEngine::ReEngine] [reEngine 802] CheckIfNoHsp: Hardware Support package is NOT available in the current image(desired state) to make any recommendation for the vSAN enabled cluster: 'domain-cxxxx'.
YYYY-MM-DDT14:29:41.414+02:00 warning vmware-vum-server[55730] [Originator@6876 sub=RecommendationEngine::ReEngine] [reEngine 139] GenerateImageDrafts: Finishing generate recommendation workflow with NO recommendation due to NO HSP in current image for cluster: 'domain-cxxxx'.

In case of VSAN enabled cluster, HSP is mandatory to generate recommendation.

YYYY-MM-DDT14:29:41.414 info vmware-vum-server[55730] [Originator@6876 sub=ReDepotManagerSubsystem] [depotMgrSubsystem 28] GetFutureEsxi called.
YYYY-MM-DDT14:29:41.414 info vmware-vum-server[55730] [Originator@6876 sub=DepotContentManager] [DepotContentManager 515] ListCachedDepotBaseImages called.
YYYY-MM-DDT14:29:41.419 info vmware-vum-server[28531] [Originator@6876 sub=ClusterHclValidate] [ClusterHclValidate 1103] ClusterID: domain-cxxxx Number of Hosts: 2
YYYY-MM-DDT14:29:41.426 info vmware-vum-server[55730] [Originator@6876 sub=ReDepotManagerSubsystem] [depotMgrSubsystem 56] Base Image Name: ESXi , Version: 7.0.3-0.125.23794027 
YYYY-MM-DDT14:29:41.426 info vmware-vum-server[55730] [Originator@6876 sub=ReDepotManagerSubsystem] [depotMgrSubsystem 56] Base Image Name: ESXi , Version: 7.0.3-0.120.23794019
YYYY-MM-DDT14:29:41.426 info vmware-vum-server[55730] [Originator@6876 sub=ReDepotManagerSubsystem] [depotMgrSubsystem 56] Base Image Name: ESXi , Version: 7.0.3-0.110.23307199
YYYY-MM-DDT14:29:41.426info vmware-vum-server[55730] [Originator@6876 sub=ReDepotManagerSubsystem] [depotMgrSubsystem 56] Base Image Name: ESXi , Version: 7.0.3-0.105.22348816
YYYY-MM-DDT14:29:41.431 info vmware-vum-server[55730] [Originator@6876 sub=RecommendationEngine::ReUtil] [reUtil 332] PublishCdcChangeEvent: Publish cdc change event 'com.vmware.esx.settings.clusters.software.recommendations.info' for cluster 'domain-cxxxx'
YYYY-MM-DDT14:29:41.505+02:00 error vmware-vum-server[28531] [Originator@6876 sub=Hsl::HostInventoryManager] [HostInventoryManager 696] Could not find hardware support package
YYYY-MM-DDT14:29:41.903+02:00 info vmware-vum-server[28537] [Originator@6876 sub=Clusters::Software::RecommendationsSvc] [AsyncServiceImpl 352] 7.0 U3q - 23794027 version excluded in recommendation

=> In this case the lack of recommendation is not due to firmware or HCL issue but to HSP not being configured.

 

Resolution

1/ Configure a Hardware Support Package

or

2/ Configure desired esxi version in cluster image and then Check hardware compatibility

Resolve any compatibility issues
Confirm any vSAN components are HCL compliant