The Managed Detection and Response Report is Blank
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Article ID: 370742
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Updated On: 12-02-2024
Products
Carbon Black Cloud Managed Detection (formerly Cb Threatsight)
Carbon Black Cloud Endpoint Standard (formerly Cb Defense)
Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)
Issue/Introduction
The MDR report is showing as blank without any data being provided.
Environment
- Carbon Black Cloud: All Versions
- Managed Detection and Response
Cause
- A valid alert was not reported in the Carbon Black Cloud console within the date range of the report.
- The report will be blank when there is nothing to report.
Resolution
- When an alert with a severity of 5+ is reported in the console then the report will be populated with data for that specific date range.
- Any alert with a severity less than 5 will not be reported.
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