The Managed Detection and Response Report is Blank
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The Managed Detection and Response Report is Blank

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Article ID: 370742

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Updated On: 12-02-2024

Products

Carbon Black Cloud Managed Detection (formerly Cb Threatsight) Carbon Black Cloud Endpoint Standard (formerly Cb Defense) Carbon Black Cloud Enterprise EDR (formerly Cb Threathunter)

Issue/Introduction

The MDR report is showing as blank without any data being provided.

Environment

  • Carbon Black Cloud: All Versions
    • Managed Detection and Response

Cause

  • A valid alert was not reported in the Carbon Black Cloud console within the date range of the report. 
  • The report will be blank when there is nothing to report.

Resolution

  • When an alert with a severity of 5+ is reported in the console then the report will be populated with data for that specific date range. 
  • Any alert with a severity less than 5 will not be reported.

Additional Information