Customizing Email Template configured via Alerting Rule
Article ID: 370684
Updated On:
Products
Issue/Introduction
We have configured a generic alerting rule and would like to customize the email template to send the UPROC label instead of Alert Label in the mail sent as configured in alerting rule. Can it be achieved?
Environment
Component: DOLLAR UNIVERSE
Release: 6.x, 7.x
Resolution
The customization in the Email Template/Content is not permissible/viable in current product design. Please refer Tech Doc Email Notification Content providing more details around pre-defined email content/templates.
Workaround
The suggestion we can made to address the use case in context of product design is to have specific rule only targeting specific UPROC and the label of alert rule matches the UPROC labels
Additional Information
The enhancement for the product can be submitted as described in Knowledge Article How to Submit a Request For Enhancement or Idea for Automation products
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