Running Jobs Falsely Reports Success When Altiris Servers Reboot

Products

• Client Management Suite

Issue/Introduction

There are two policies, one to restart the Notification Server every Wednesday at 12:00 AM. The second policy will restart the site server every Wednesday at 12:45 AM.

There is a job that includes a task to install Google Chrome. Both the task and the job have an advanced setting to "Stop task after 2000 minutes.

The job is manually executed on a computer named XYZ on Monday, 5/13/2024. XYZ is turned off because the user is out of the office.

The user comes in on Wednesday, 5/15/2025.

The job that was manually run on XYZ on Monday reports that the job completed successfully. You can see below in yellow that the job completed within the 2000 minutes allowed.

However, we can look at the task history on the agent for machine XYZ and see that the job never ran.

 

Environment

ITMS 8.7.2.

 

Cause

Bug

Resolution

Bug has been reported to Broadcom Engineering.

The bug will be fixed in a future release.