Jobs falsely report 'Success' when running Altiris Servers Reboot

Products

• Client Management Suite

Issue/Introduction

There are two policies, one to restart the Notification Server every Wednesday at 12:00 AM and the second restarts the Site Server every Wednesday at 12:45 AM.

There is is also a job that includes a task to install Google Chrome. Both the task and the job have an advanced setting to "Stop task after 2000 minutes" as seen here:

The job is manually executed on a computer on Monday, 5/13/2024 and the computer is turned off because the user is out of the office.

When the user comes in on Wednesday, 5/15/2025 the job was manually run on the user's computer.  When looking at the job's status, it shows that the job completed successfully. You can see below in yellow that the job completed within the configured "Stop task after 2000 minutes":

However, when looking at the task history on the Sym Agent for the user's machine this shows that the job never ran:

Environment

ITMS 8.7.2.

 

Cause

Bug

Resolution

This was reported to Broadcom Engineering and will be addressed in a future release (no current ETA).