Unable to gracefully shutdown the cell in Cloud Director

Products

• VMware Cloud Director

Issue/Introduction

• vCD cell can't shutdown gracefully
• Executing the Cell Management Tool command:  "/opt/vmware/vcloud-director/bin/cell-management-tool cell -i $(service vmware-vcd pid cell) -s", it give the following warning "Cell busy, 1 task remain"
• No Task are present in the Cloud Director UI
• Cloud Director database shows no tasks present in the task table

Environment

VMware Cloud Director 10.x

Cause

This issue caused from a stale task in Cloud Director cell.

Resolution

To resolve the issue the cell reboot is required.

For information on How to stop, start or restarting the VMware Cloud Director service refer to the following document:  

https://knowledge.broadcom.com/external/article/308791/stopping-starting-or-restarting-the-vmwa.html