VMware Odyssey by Hands-on Labs Troubleshooting Help

Products

• VMWare Hands-on Labs

Issue/Introduction

VMware Odyssey are short tasks that challenge your knowledge of VMware products and solutions. This article provides instructions to follow to resolve errors while accessing VMware Odyssey by Hands-on Labs.

Resolution

If you encounter any problems, contact live support. To better assist you in cases when a simple restart won't fix your problem, save a screenshot of your error message before you proceed with the restart.

Follow the below steps to resolve errors while accessing VMware Odyssey by Hands-on Labs:

1. 1f the error is related to validating a task successfully:
   
   Check and double-check your work! Be sure to follow the instructions exactly. Names are case sensitive. Unfortunately, since this is a competition, we are not able to give hints or suggestions on completing the task. The solutions for tasks are all found in related labs which we recommend taking before the Odyssey lab.
   
   
2. If the VMware Odyssey app is currently open, close it.
   
   If you have started your game, closing the client will not pause the timer. Your elapsed time will continue counting even if the client is closed, and your rank may be affected.
   
   
3. Click the Play VMware Odyssey desktop shortcut.
   
   
   
   Resume the game when prompted.
   
   
   
   
4. If you still experience an error, it may be necessary to end your lab and start over with a fresh lab. If you have already completed some tasks, you will retain your original time and points earned, but you have to repeat those tasks in the new lab when you play again.

If you would prefer, contact live support before restarting your lab.

1. 1. To end your lab, click End on the upper right area of your lab interface:
      
   2. Restart the lab by returning to the launch page or the VMworld portal, and following the same steps as you did before.
   3. When you launch the VMware Odyssey app, the Play again warning is displayed. Check the checkbox (1) and click Play Again (2) to continue.