A FQDN needs to be configured and resolvable for this Manager node in order to collect a support bundle.
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A FQDN needs to be configured and resolvable for this Manager node in order to collect a support bundle.

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Article ID: 370495

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Updated On:

Products

VMware NSX

Issue/Introduction

  • Unable to export NSX manager support bundle
  • Error: A FQDN needs to be configured and resolvable for this Manager node in order to collect a support bundle
  • Issue is seen in environment where name resolution is not configured

Cause

LM needs to have a FQDN resolvable via DNS if one of the following conditions is true:

1. LM is dual stack IPv4/IPv6, OR
2. LM is presenting a CA-signed cert on the REST API

Resolution

To resolve the issue configure forward and reverse DNS lookup for the nodes and make sure name resolution is working correctly. 

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