Message XCOMU0297E Error requesting header confirmation: Txpi 701

Products

• XCOM Data Transport

Issue/Introduction

Transfers to a Linux system are failing with message "XCOMU0297E Error requesting header confirmation: Txpi  701: Received remote data block at 0X960B4EFC starting with invalid EyeCatcher 0X4552524F (ERROR: ld.so: object '/opt/datad); expected 0x98765432."

In addition to a "xcomtcp -PING" command initiated from Windows to the Linux also failed with message "XCOMN0297E Error requesting header confirmation: Txpi  701: Received remote data block at 0X960B4EFC starting with invalid EyeCatcher 0X4552524F (ERROR: ld.so: object '/opt/datad); expected 0x98765432."

Environment

XCOM r11.6 for Linux

Cause

On the Linux system it was noticed that whenever any command was issued the following Error message would follow:

ERROR: ld.so: object '/opt/datadog/apm/inject/launcher.preload.so' from /etc/ld.so.preload cannot be preloaded: ignored.

The message was being produced by an application called Datadog, which is a Performance monitoring application. The package was installed on the Linux server.

Resolution

In this case we had Datadog uninstalled and had them rename the /etc/ld.so.preload file. Once that was done XCOM on the Linux system started to work and the transfers were successful.