SSO_RING_TOPOLOGY_DEAD_NODES

Products

• VMware SDDC Manager

Issue/Introduction

Customer is seeing a task fail every 24 hours on the health check

      Failed Password-check: Perform Password expiry status checks on SDDC components. 

Ran sos health check on SDDC using the following:

     /opt/vmware/sddc-support/sos --health-check

We see an issue with section labeled General: RED

      SDDC: PSC Ring Topology Status RED

Environment

SDDC 4.5.2

Cause

In reviewing the SDDC  domainmanager.log we see this error

• Result of ring topology health validation: {:error Code”:” SSO_RING_TOPOLOGY_DEAD_NODES”, “arguments”: [[“vcentername”]]

 

Resolution

SSH to the vCenter listed in the error.

Check the status of all services

     service-control --status --all

Stop all services

     service-control --stop --all

Start all services

     service-control --start --all

Then rerun sos health check on SDDC and it should show GREEN