Inventory Sync of VMware Identity Manager Services fails with error code LCMVIDMIMPORT0019 in Aria Suite Lifecycle Manager

Products

• VMware Aria Suite

Issue/Introduction

Following a change in the default domain tenant address of vIDM, attempts to do an inventory sync result in error code LCMVIDMIMPORT0019.

Here is an example of the error encountered:

When triggering an inventory sync of vIDM from vLCM, the following error occurs:

com.vmware.vrealize.lcm.common.exception.LcmException: Failed to get admin token: 
	at com.vmware.vrealize.lcm.vidm.driver.rest.util.VidmServerRestUtil.loginLocalAdmin(VidmServerRestUtil.java:240)
	at com.vmware.vrealize.lcm.vidm.driver.helpers.VidmImportUtil.getPostInstallDetails(VidmImportUtil.java:271)
	at com.vmware.vrealize.lcm.vidm.core.task.VidmPostImportEnvironmentTask.execute(VidmPostImportEnvironmentTask.java:101)
	at com.vmware.vrealize.lcm.automata.core.TaskThread.run(TaskThread.java:62)
	at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
	at java.base/java.util.concurrent.ThreadPoolExecutor$Worker.run(Unknown Source)
	at java.base/java.lang.Thread.run(Unknown Source)

 

Environment

vIDM 3.3.x

Resolution

In order to resolve this follow the below steps :

Ensure you have a snapshot of the vIDM appliance before proceeding.

For Single-node vIDM 3.3.x:

• Verify the entries in runtime-config.properties(navigate to /usr/local/horizon/conf) to ensure gateway.hostname and configurator.hostname are same.

gateway.hostname= <Node-FQDN>
gateway.port=443
configurator.hostname= <Node-FQDN>
configurator.port=443

For cluster-vIDM 3.3.x:

• Verify the entries in runtime-config.properties(navigate to /usr/local/horizon/conf):
  • Set gateway.hostname to the Load-Balancer FQDN.
  • Set configurator.hostname to the FQDN of the individual node

gateway.hostname=<Load-Balancer-FQDN>
gateway.port=443
configurator.hostname=<Individual-Node-FQDN>
configurator.port=443

These adjustments ensure correct configuration settings, which should help resolve the issue.