How to create an Automation Folder installer for machines unable to resolve SMP FQDN to IP address
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How to create an Automation Folder installer for machines unable to resolve SMP FQDN to IP address

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Article ID: 370216

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Updated On:

Products

Deployment Solution

Issue/Introduction

In environments where there is no DNS server or proper FQDN name resolution to the Notification Server, an Automation Folder built in the Symantec Management Console will not automatically resolve the Notification Server FQDN to IP address

Environment

Deployment Solution 8.x

Cause

No DNS or name resolution server available in client network. Automation folders built with NS communication profile using FQDN and HTTPs are unable to route to a proper IP address.

Resolution

Since the Notification Server communication profile can contain only FQDN which matches the certificate for HTTPs connections, and client machines are unable to resolve the FQDN to an IP address, a manual Automation Folder build is required.

  1. Log in to the Notification Server as a user with administrator rights
  2. Open File Explorer and navigate to the following directory:
    <install directory>\Program Files\Altiris\Deployment\BDC\bootwiz
  3. Open BootWiz.exe. If prompted, select 'Create a new configuration'. If a prompt is not displayed, right-click on 'Configurations' and select 'New Configuration"
  4. Follow the prompts to create a new bootwiz configuration and select appropriate options for your environment.
  5. Once the bootwiz configuration is built, expand the configuration in the left pane and drill down to Windows > system32 > drivers > etc
  6. By default, this directory will contain an lmhosts file. Add the Notification Server FQDN and IP address as shown in below example, then click the 'save' icon:


  7. Optionally, right click on the 'etc' folder and select 'New' > 'Text File' and add name the text file 'hosts'
  8. Add a single line identical to what was added in lmhosts, then click the 'save' icon:


  9. Right-click on the new configuration and select 'Create Folder Installer' and follow the prompts


  10. You will now have an automation folder installer with manually added hosts and lmhosts files containing the IP address to hostname mapping

 

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