Spectrum Alarm Notifier Instances Crashing After Upgrade
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Spectrum Alarm Notifier Instances Crashing After Upgrade

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Article ID: 370189

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Updated On:

Products

DX NetOps CA Spectrum

Issue/Introduction

I upgraded to Spectrum 23.3.x and all notifier instances are crashing

AlarmNotifier 10.4.1.000
Multiple Landscapes Mode
SPECTRUM Alarm Notification Manager Enabled

CA Technologies, A Broadcom Company
One CA Plaza
Islandia, NY  11749 USA
Copyright 2020 CA Technologies, A Broadcom Company All Rights Reserved

Cause

  • AlarmNotifier version mismatch
  • When AlarmNotifier starts it will print the version of the binary 

Resolution

  • When upgrading Spectrum do not copy the entire SPECROOT/notifier folders back after upgrading
  • Only the configuration files (.alarmrc and scripts) not the application binaries
  • The version of AlarmNotifier should match that of Spectrum