Spectrum Alarm Notifier Instances Crashing After Upgrade

Products

• DX NetOps
• CA Spectrum

Issue/Introduction

I upgraded to Spectrum 23.3.x and all notifier instances are crashing

AlarmNotifier 10.4.1.000
Multiple Landscapes Mode
SPECTRUM Alarm Notification Manager Enabled

CA Technologies, A Broadcom Company
One CA Plaza
Islandia, NY  11749 USA
Copyright 2020 CA Technologies, A Broadcom Company All Rights Reserved

Cause

• AlarmNotifier version mismatch
• When AlarmNotifier starts it will print the version of the binary 

Resolution

• When upgrading Spectrum do not copy the entire SPECROOT/notifier folders back after upgrading
• Only the configuration files (.alarmrc and scripts) not the application binaries
• The version of AlarmNotifier should match that of Spectrum