Internal Server Error in Identity Portal when approver click on file in the form
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Article ID: 370037
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Updated On:
Products
CA Identity Suite
CA Identity Portal
CA Identity Manager
Issue/Introduction
In Identity Portal cluster environment when approver wants to see the file attached to the form they see Internal Server Error.
When logs are checked error like this is found:
ERROR [com.idmlogic.sigma.workers.utils.ExceptionsHelper] (default task-533) : java.io.FileNotFoundException:
Environment
Environment with more than 1 server (or cluster) of Identity Portal 14.X
Cause
Files attached to the forms are stored only on machine which handled the form submission.
Resolution
This ensures both machines have access to same files uploaded by users.
Additional Information
If for some reason proposed solution is not possible rsync can be used but it will be slower as it will be scheduled per cron.
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