Failed to generate system log bundle error in VRMS Appliance

Products

• VMware Live Recovery

Issue/Introduction

• Generating Support bundles from the VRMS appliance (VAMI) fails with below error.
  
  Error
Operation failed
Failed to generate system log bundle.
  
  
  
  
  
• The system reports low free disk space on the /dev/sda3 partition.
  
  root@<REDACTED_HOSTNAME>[ /home/admin ]# df -h
Filesystem                        Size  Used Avail Use% Mounted on
devtmpfs                          4.0M     0  4.0M   0% /dev
tmpfs                             3.9G   44K  3.9G   1% /dev/shm
tmpfs                             1.6G  720K  1.6G   1% /run
tmpfs                             4.0M     0  4.0M   0% /sys/fs/cgroup
/dev/sda3                         6.6G  5.3G  968M  85% /
tmpfs                             3.9G  176K  3.9G   1% /tmp
/dev/mapper/support_vg-logs       975M  288M  636M  32% /opt/vmware/logs
/dev/mapper/support_vg-support    2.0G  1.1G  751M  60% /opt/vmware/support
/dev/mapper/support_vg-heapdump   3.9G   96K  3.7G   1% /opt/vmware/heapdump
/dev/sda2                         238M   36M  190M  16% /boot
/dev/mapper/support_vg-vrmsdb     9.8G   82M  9.2G   1% /var/lib/vrmsdb

 

• vSphere Replication plugin in vCenter showing 'Insufficient disk space'

Environment

vSphere Replication 8.x

vSphere Replication 9.0.5. 

vSphere Replication  9.0.2, 24171210

Cause

1. Log collection fails due to space constraints or the log partition being full.
2. 'Insufficient disk space' warning for vSphere Replication on vCenter as VR appliance root partition is full.

Resolution

1. Follow the instructions to delete the old log entries in vSphere Replication plugin reports low disk space in vCenter.
   Even after deleting the old log files and still the disk space or log partition shows full then increase the disk space of the vSphere Replication by following the below steps.
   
   
2. Check and increase the size of the Hard Disk 1 disk of the vSphere Replication Appliance virtual machine
   1. Shutdown the vSphere Replication Appliance VM.
   2. Increase the virtual disk size of Hard Disk 1 to 20 GB.
      
      
   3. Take a snapshot of vSphere replication appliance.
   4. Power ON the VM
   5. Launch the vSphere Replication Appliance web console and run the following command:
      /opt/vmware/bin/extend_system_partition.sh