Aria Automation Config reports a 404 after upgrade

Products

• VCF Operations/Automation (formerly VMware Aria Suite)

Issue/Introduction

After upgrading the raas component of Aria Automation Config the UI does not load, showing only a 404

The raas logs indicate missing python dependencies

When the raas service is stopped we see old files and directories present in /var/lib/raas/unpack/*

Cause

The files in /var/lib/raas/unpack/* were not properly cleaned up on service shutdown and are interfering with the unpack process expected to take place at every start of the raas service

The /var/lib/raas/unpack/* directory should be empty / non-existent while the raas service is stopped

Resolution

1. Stop the raas service with: systemctl stop raas
2. Confirm the service is fully stopped: systemctl status raas
3. Check if there is a folder named like "_MEIxxxxx" in /var/lib/raas/unpack
4. If that folder does exist, move it somewhere else: mv /var/lib/raas/unpack/* /tmp
5. Start the raas service: systemctl start raas

You should now see with "ls -l /var/lib/raas/unpack/*" that there are many more files and folders all with the date and time of the service start

The web UI should now be accessible