Aria Automation upgrade fails with updatecli.log "error: Failed dependencies", exit code 65024 "[Exit Code: 1] VAMI has exited with error code: 1. Upgrade has failed"

Products

• VMware Aria Suite

Issue/Introduction

Symptoms:

• The /var/log/vmware/prelude/upgrade.log contains errors similar to
  
  [ERROR] VAMI overall upgrade has failed.
  [ERROR] Upgrade failed on this node. Monitoring on this node will be deactivated.

 

• The installation request fails in Aria Suite Lifecycle with message:

Error code: LCMVRAVACONFIG90030
vRealize Automation VA Upgrade Status Check failed
Upgrade on vRealize Automation VA <node> with state fatal

The  /opt/vmware/var/log/vami/updatecli.log contains errors similar to

[INFO] Running /opt/vmware/var/lib/vami/update/data/job/42/test_command
warning: /opt/vmware/var/lib/vami/update/data/package-pool/package-pool/VMware-Log-Insight-Agent-8.16.0-23229978.noarch.rpm: Header V3 RSA/SHA512 Signature,
key ID XXX: NOKEY
warning: /opt/vmware/var/lib/vami/update/data/package-pool/package-pool/glibc-2.32-17.ph4.x86_64.rpm: Header V3 RSA/SHA256 Signature, key ID XXXX: NOKEY

 

error: Failed dependencies:
        liblua.so.5.3()(64bit) is needed by (installed) nmap-ncat-7.91-2.ph3.x86_64
        libcrypto.so.1.0.0()(64bit) is needed by (installed) nmap-ncat-7.91-2.ph3.x86_64
        libssl.so.1.0.0()(64bit) is needed by (installed) nmap-ncat-7.91-2.ph3.x86_64
 [ERROR] Failed with exit code 65024


[INFO] Update status: Error while running installation tests
[ERROR] Failure: updatecli exiting abnormally

error: Failed dependencies:

libsasl2.so.3(SASL2)(64bit) is needed by (installed) sendmail-8.15.2-16.ph2.x86_64

libcrypto.so.1.0.0()(64bit) is needed by (installed) sendmail-8.15.2-16.ph2.x86_64

libssl.so.1.0.0()(64bit) is needed by (installed) sendmail-8.15.2-16.ph2.x86_64

        

Checking the installed RPM files installed on the Automation VA shows non-standard packages. In this case the nmap-ncat, sendmail package:

1. SSH to appliance
2. yum list installed | grep <packagename>

Environment

Aria Automation 8.x

Cause

Non-standard packages like nmap cause dependency clashes at upgrade time, as installed libraries change.

Resolution

1. Find this package:
   yum list installed | grep PATTERN

2. Remove the package:
   yum remove nmap 
   or
   yum remove <packagename-from-search>

Additional Information

Please See KB 370015 for the same overall error but for disk full:
https://knowledge.broadcom.com/external/article?articleNumber=370015