CABI Open Document screen takes over [Reports] tab screen on Service Desk Manager.

Products

• SUPPORT AUTOMATION- SERVER
• CA Service Desk Manager - Unified Self Service
• CA Service Desk Manager
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Issue:

When openning [Reports] tab, CABI Open Document login screen takes over [Reports] tab screen on Service Desk Manager.

 

Resolution:

Please modify Opendocument.properties file as show below in order to resolve the behavior.

 

1) Stop Tomcat via Central Configuration Manager.

2) Navigate to the OpenDocument.properties (Default location is C:\Program Files (x86)\CA\SC\CommonReporting4\tomcat\webapps\BOE\WEB-INF\config\default).

3) Locae the line "logon.allowInsecureEmbedding=" and change its value as shown below.

[Before]
logon.allowInsecureEmbedding=False

[After]
logon.allowInsecureEmbedding=true

4) Start Tomcat via Central Configuration Manager.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: