CABI Open Document screen takes over [Reports] tab screen on Service Desk Manager.

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Article ID: 36997

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Updated On:

Products

SUPPORT AUTOMATION- SERVER CA Service Desk Manager - Unified Self Service KNOWLEDGE TOOLS CA Service Management - Asset Portfolio Management CA Service Management - Service Desk Manager

Issue/Introduction

Issue:

When openning [Reports] tab, CABI Open Document login screen takes over [Reports] tab screen on Service Desk Manager.

 

Resolution:

Please modify Opendocument.properties file as show below in order to resolve the behavior.

 

1) Stop Tomcat via Central Configuration Manager.


2) Navigate to the OpenDocument.properties (Default location is C:\Program Files (x86)\CA\SC\CommonReporting4\tomcat\webapps\BOE\WEB-INF\config\default).


3) Locae the line "logon.allowInsecureEmbedding=" and change its value as shown below.

[Before]
logon.allowInsecureEmbedding=False

[After]
logon.allowInsecureEmbedding=true


4) Start Tomcat via Central Configuration Manager.

Environment

Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component: