Authentication tab not loading on VCO New UI due to error "Failed To Load Data"

Products

• VMware Edge Cloud Orchestrator

Issue/Introduction

 When we try to open Administration ---> User Management ---> Authentication  tab, we see error  "Failed To Load Data". It happens only at Operator level. On browser console, there were errors like "SyntaxError: Unexpected token & in JSON at position 1".

 

Environment

VMware SDWAN Orchestrator

VCO version :- 5.2.3

Cause

Below was seen in portal logs. It indicates that there was an exception while parsing a JSON data from system property "vco.operator.authentication.sso.config" since this system property value had some unexpected characters.

 

2024-05-09T09:20:18.457Z - error: [jsonrpc domain.171520497.135] [6359] SyntaxError: Unexpected token & in JSON at position 1
    at JSON.parse (<anonymous>)
    at convertSystemProperties (/usr/share/node/portal/public/systemProperty/getAuthenticationConfiguration.js:94:48)
    at processSystemProperty (/usr/share/node/node_modules/velocloud/lib/systemProperty/getSystemProperty.js:35:20)
    at /usr/share/node/node_modules/velocloud/lib/common/getEntity.js:85:24
    at queryCallback (/usr/share/node/node_modules/velocloud/utils/dbutils/dbutils.js:377:16)
    at Query.arg22 (/usr/share/node/node_modules/velocloud/connectionpool/connectionpool.js:359:29)
    at bound (domain.js:427:14)
    at Query.runBound [as _callback] (domain.js:440:12)
    at Query.Sequence.end (/usr/share/node/node_modules/mysql/lib/protocol/sequences/Sequence.js:83:24)
    at Query._handleFinalResultPacket (/usr/share/node/node_modules/mysql/lib/protocol/sequences/Query.js:149:8)
    at Query.EofPacket (/usr/share/node/node_modules/mysql/lib/protocol/sequences/Query.js:133:8)
    at Protocol._parsePacket (/usr/share/node/node_modules/mysql/lib/protocol/Protocol.js:291:23)
    at Parser._parsePacket (/usr/share/node/node_modules/mysql/lib/protocol/Parser.js:433:10)
    at Parser.write (/usr/share/node/node_modules/mysql/lib/protocol/Parser.js:43:10)
    at Protocol.write (/usr/share/node/node_modules/mysql/lib/protocol/Protocol.js:38:16)
    at Socket.<anonymous> (/usr/share/node/node_modules/mysql/lib/Connection.js:88:28)

Resolution

Update the VCO system property "vco.operator.authentication.sso.config" with correct value using an Operator Superuser.