ConnectALL Automations will not run

Products

• ConnectALL
• ConnectAll On-Prem
• ConnectAll SaaS

Issue/Introduction

Automations in ConnectALL may stop running or fail to acquire a lock. 

 

Symptoms

This issue often results in the../Broker/connectall-broker/log/artemis.log log file repeating warning messages regarding disk space.

WARN [org.apache.activemq.artemis.core.server] AMQ222212: Disk Full! Blocking message production on address 'jobQ'. Clients will report blocked.

Automations are enabled, but no related artifacts are produced. 

Automation log file will no longer write anything.

Environment

ConnectALL 4.x

Cause

This occurs when disk space usage exceeds the configured threshold in the broker service. By default, this threshold is set to 90%.

Resolution

Choose one of the following two options to resolve the issue:

Option 1: Clear Disk Space

1. Identify large files or logs that can be safely removed.
2. Delete unnecessary data until the used disk space falls below 90%.
3. Restart the ConnectALL Broker service.

Option 2: Reconfigure Disk Threshold

1. Open the file /Broker/connectall-broker/etc/broker.xml for editing.
2. Locate the line: <disk-usage-upper-bound-setting>90</disk-usage-upper-bound-setting>
3. Change the value 90 to a higher threshold (e.g., 95).
4. Save the changes.
5. Restart the ConnectALL Broker service.

Note: Some services may not recover automatically from a low disk event. It is recommended to restart all services or the entire machine to ensure the application returns to a known good state.