SPC-OCC-11916 - The user XXXXX already exists

Products

• DX NetOps

Issue/Introduction

We created a user but spectrum inform us the user already exists and we can't find it to delete it and create the new one:

The main problem is that we cannot find where the user is in Spectrum.

Environment

Spectrum 23.x

Cause

Wrong/problematic tomcat cache information stored.

Resolution

In the related Oneclick machine (Where the OC client is connected):

1- Stop Tomcat service;

2- Rename the $SPECROOT/tomcat/work directory to "work.bkp"

3- Start Tomcat service;

NOTE: The "work" directory contains cache information and will be rebuilt when the tomcat service starts.