Search Configuration Save button grayed out and disabled
Article ID: 369798
Updated On:
Products
CA Service Management - Asset Portfolio Management
Asset Management Solution
Asset Management Suite
ASSET PORTFOLIO MGMT- SERVER
CA IT Asset Manager
CA IT Asset Manager Asset Portfolio Management
CA Software Asset Manager (CA SAM)
Issue/Introduction
When the logged in user adds a new field to an existing search, he cannot save his changes. The "Save" button is grayed out and disabled.
Environment
IT Asset Portfolio Management v17.3 and up
Cause
The user was not granted permission to save searches. When logging in as an "administrator" user, the "Save" button is enabled.
Resolution
Recommend reviewing the following articles and links for information on how to grant or deny user/role permissions for saving searches:
Configuration Permission Definitions in ITAM
Feedback
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