pdm_pki error Unable to load the certificate file
Article ID: 369781
Updated On:
Products
Issue/Introduction
When run pdm_pki to load the custom certificate to a Service Desk web service policy
pdm_pki -p -TEST -l the-certificate.cer
it returns
Unable to load the certificate filethe-certificate.cer
This article explains a method to convert the input to PEM compatible file and load that certificate file.
Environment
CA Service Desk 17.3 and higher
Resolution
run this openssl command to convert the input file to PEM compatible file
openssl-install-directory\bin\openssl.exe asn1parse -in the-certificate.cer -inform PEM -out new-the-certificate.cer
then use the new input file to load the custom certificate
pdm_pki -p -TEST -l new-the-certificate.cer
if this still gives the same error, please contact Broadcom Support via opening a support case and Broadcom Support engineers will assist.
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