Business Rules not triggered when updating outside Clarity MUX
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Business Rules not triggered when updating outside Clarity MUX

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Article ID: 369743

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Updated On:

Products

Clarity PPM On Premise Clarity PPM SaaS

Issue/Introduction

When there is an update outside of Clarity Modern UX (e.g.: Classic UX, a process, XOG...), a business rule is not triggered.

The business rule may include notifications to certain users when that update happens, so the users do not receive any notification.

Resolution

This is expected as Clarity does not trigger Business Rules from updates occurring outside of Clarity MUX. Only updates from the Modern UX will trigger Business Rules.