Spectrum events are displaying garbage/junk characters for the cLApSysMacAddress, cLSiIdrClusterId and cLSiIdrPreviousClusterId varbinds

Products

• CA Spectrum
• DX NetOps

Issue/Introduction

For some WLC events, Spectrum is displaying garbage/junk characters for the cLApSysMacAddress, cLSiIdrClusterId and/or cLSiIdrPreviousClusterId Event Variables:

Environment

Release: Any
Component: Spectrum Events/Alarms

Cause

The cLApSysMacAddress, cLSiIdrClusterId and cLSiIdrPreviousClusterId objects are of OCTET STRING type, and they are incorrectly configured in Spectrum Event Format File.

The following is a list of known Event Format files:

Event00210e0e_en_US
Event00210e0f_en_US
Event00210e12_en_US
Event00210e13_en_US
Event00210e14_en_US
Event00210e15_en_US
Event00210e16_en_US
Event00210e17_en_US
Event00210e18_en_US
Event00210e19_en_US
Event00210e1a_en_US
Event00210e1b_en_US
Event00210e1c_en_US
Event00210e1d_en_US
Event00210e1e_en_US
Event00210e1f_en_US
Event00210e20_en_US
Event00210e21_en_US
Event00210e22_en_US
Event00210e38_en_US
Event00210e39_en_US
Event00210e3a_en_US
Event00210e3b_en_US
Event00210e5c_en_US
Event00210e5e_en_US
Event00210e5f_en_US
Event00210e60_en_US
Event00210ecb_en_US
Event00210ecd_en_US
Event00210ece_en_US
Event00210ecf_en_US

Resolution

To correct this issue, change the following on all OneClick systems:

1- Edit the associated Event Format file:

2- Find and change the lines as below:

from:

cLApSysMacAddress = {S 1}
cLSiIdrClusterId = {S 9}
cLSiIdrPreviousClusterId = {S 12}

to:

cLApSysMacAddress = {o 1}
cLSiIdrClusterId = {o 9}
cLSiIdrPreviousClusterId = {o 12}

3- Save the file.

4- Update the OneClick Events and Alarms:

    a. Log into the OneClick web pages as an ADMIN user

    b. Click on the Administration link

    c. Click on the Update Event and Alarm Files link

    d. Click the Reload button

    e. Log out of OneClick and log back in. The values should now be displayed correctly.

Additional Information

To display in the values in Hexadecimal format if required, change from:

cLApSysMacAddress = {S 1}
cLApRogueApMacAddress = {S 3}

to:

cLApSysMacAddress = {X 1}
cLApRogueApMacAddress = {X 3}