VMware Aria Operations for Networks upgrade is stuck on the collector(s).
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VMware Aria Operations for Networks upgrade is stuck on the collector(s).

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Article ID: 369666

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Updated On:

Products

VMware Aria Operations for Networks VMware vRealize Network Insight 6.x

Issue/Introduction

Symptoms: 
  • VMware Aria Operations Networks upgrade will stuck on the collector(s) and not progressed further even after waiting for a couple of hours.
  • Platform Node(s) upgrade on GUI shows completed but for collector(s) nodes it shows error "Node version mismatch" , refer to screenshot below:

 

 

  • The latest.log will shows the .gnupg file permission errors.
  • Take an SSH to the collector using the user called support on the affected collector.
  • Type ub to switch to ubuntu mode.
  • Navigate to /var/log/arkin/launcher
  • Verify the below errors in the latest.log

 

2024-05-16T02:50:04.044Z ERROR launcher.upgrade.ServiceBundleDownloader launcher-upgrade-exec-2 verifySignedBundle:320 Failed to verify signed bundle /tmp/upgrade_infra-base-1706185032-addabb2e7d2565b384720214900724249518527092754391826.tgz.bundle. Output: gpg: WARNING: unsafe ownership on homedir '/home/ubuntu/.gnupg'
gpg: failed to create temporary file '/home/ubuntu/.gnupg/._lk0x0000557cc47b8780.vrni-proxy-release.12278': Permission denied
gpg: can't allocate lock for '/home/ubuntu/.gnupg/pubring.kbx': Permission denied
gpg: keyblock resource '/home/ubuntu/.gnupg/pubring.kbx': Permission denied
gpg: public key is 31077AF7C3F055C3
gpg: encrypted with RSA key, ID 31077AF7C3F055C3
gpg: decryption failed: No secret key

 

Environment

VMware Aria Operations Networks
VMware vRealize Network Insight 6.x
VMware Aria Operations Networks 6.9, 6.10. 6.12 and 6.12.1

Cause

VMware Aria Operations for Networks upgrade collector(s) will stuck due to the permission issue on gnupg file on the appliance(s). 

Resolution

 
To workaround this, perform below:
 
1. Execute below mentioned  command to correct the permissions of the .gnupg file.
sudo chown -R ubuntu:ubuntu /home/ubuntu/.gnupg

2. Post execution of the above solution the upgrade resumed further and gets completed, Screenshot for upgrade completion and Node version mismatch error fixed as below:

 

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