API-1019 error with conversations ending with a mention

Products

• Clarity PPM On Premise
• Clarity PPM SaaS

Issue/Introduction

When a message end with a @mention, the conversations could throw an API-1019 error. This issue can occur intermittently.

Steps to Reproduce

1. Open the Conversations module in a project.
2. Create a new conversation ending in an @mention.
3. Reload the page.

Expected Results: Conversations are shown normally.

Actual Results: API-1019 error is shown, and there are no conversations in the page.

Environment

Clarity 16.2.0

Cause

DE80923

Resolution

This issue has been fixed in Clarity 16.2.3.