Error using Asset Portfolio Management WSDL URL.

Products

• CA IT Asset Manager
• CA Software Asset Manager (CA SAM)
• ASSET PORTFOLIO MGMT- SERVER
• CA Service Management - Asset Portfolio Management
• CA Service Management - Service Desk Manager

Issue/Introduction

Issue

‘Server error in /APIService application http 404 The resource cannot be found ‘ error is returned when trying to access the Asset Portfolio Management web service via the  WSDL URL with SSL enabled.

ie. Trying to access  https://<ServerNamewith FQDN>APIService/Gen/BAAAAAC/B/Service.svc/basic.wsdl)

returns the following error:

‘Server error in /APIService application http 404 The resource cannot be found ‘

 

Environment:  

Windows 2008, 2012

 

Cause: 

When Secure Socket Layer (SSL)  is configured on the Asset Portfolio Management app\web server, additional configuration needs to be done to the Windows Communication Foundation (WCF) web.config.

 

Resolution:

Make the below changes in the web.config file of the WCF Service on the CA APM server:

1.      Open the web.config with note pad at  \Program Files (x86)\CA\ITAM\WCF Service

2.      Search for <basicHttpBinding>  change the key from <security mode=”None”> to< security mode=”Transport”

<basicHttpBinding>

<binding name="BasicHttp" transferMode="Buffered">

<security mode="Transport">

<transport clientCredentialType="None"/>

                                       </security>

                                       </binding>

                         </basicHttpBinding>

 

3.      Search for <wsHttpBinding>

                        Change the key from <security mode=”None”>to <security mode=”Transport”

<wsHttpBinding>

<binding name="WsHttp" messageEncoding="Text">

<security mode="None">

                                                                                 <transport clientCredentialType="None"/>

                                                                </security>

 

 

 

 

 

 

 

 

Environment

Release: UAPMAC990JPP-14.1-Asset Portfolio Management-Asset Configuration
Component: