Error provisioning a CASB tenant with domain onmicrososft.com
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Error provisioning a CASB tenant with domain onmicrososft.com

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Article ID: 369564

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Updated On:

Products

CASB Gateway Advanced CASB Advanced Threat Protection CASB Audit CASB Gateway CASB Security Advanced CASB Security Advanced IAAS CASB Security Premium CASB Security Premium IAAS CASB Security Standard CASB Securlet IAAS CASB Securlet SAAS CASB Securlet SAAS With DLP-CDS

Issue/Introduction

Attempting to create a CASB tenant with a CMP user with the email domain onmicrosoft.com will fail to provision with the message Error.

Attempting to create a CASB tenant with a primary domain of onmicrosoft.com will fail.

Cause

CASB does not support the primary domain onmicrosoft.com

Resolution

The entitlement can be reset to new by contacting support and providing a screenshot of the serial number and any messages related to the attempt.

Create a new CMP user with an email address different than onmicrosoft.com and use that user to configure the entitlement.

The domain onmicrosoft.com can be added as a secondary domain.