Failed to remediate or update a Workspace One Admin password while it shows as disconnected on SDDC Manager Password Management UI.

Products

• VMware SDDC Manager

Issue/Introduction

Symptoms:

• A remediate or update Workspace One Admin password failed with the following error:  Failed to validate vIDM : Workspace_One_FQDN API user : admin credentials.
•  operationsmanager.log contains errors similar to the excerpt below: 
  2024-05-31T10:17:41.691+0000 DEBUG [vcf_om,6659a3c5af8b0037103f1ff3fba9d9e9,3c02] [c.v.v.p.service.RestModelTranslator,http-nio-127.0.0.1-7300-exec-6] Successfully added causes to error cause list
  2024-05-31T10:17:41.691+0000 INFO  [vcf_om,6659a3c5af8b0037103f1ff3fba9d9e9,3c02] [c.v.v.p.service.RestModelTranslator,http-nio-127.0.0.1-7300-exec-6] Successfully created Workflow for workflowId : de5d68e5-####-####-####-########520
  2024-05-31T10:18:00.000+0000 DEBUG [vcf_om,6659a3d8c61a2e69b9107a9cbd1b7569,0bfe] [c.v.v.c.s.f.i.CertificateOperationsFacadeImpl,pool-6-thread-1] Clean validation result
  2024-05-31T10:18:09.995+0000 INFO  [vcf_om,6659a3e152b425183ec06050573cb75c,b05a] [c.v.v.p.r.PasswordManagerController,http-nio-127.0.0.1-7300-exec-8] Get password update task details 78f7c962-####-####-####-########464
  2024-05-31T10:18:09.996+0000 DEBUG [vcf_om,6659a3e152b425183ec06050573cb75c,b05a] [c.v.v.p.s.PasswordUpdateHistoryService,http-nio-127.0.0.1-7300-exec-8] Fetching the history item for UUID 78f7c962-####-####-####-########464
  2024-05-31T10:18:10.001+0000 DEBUG [vcf_om,6659a3e152b425183ec06050573cb75c,b05a] [c.v.v.p.service.RestModelTranslator,http-nio-127.0.0.1-7300-exec-8] Adding prevalidation task details of Password UPDATE transaction with id : 953 & workflowId : 78f7c962-####-####-####-########464
  2024-05-31T10:18:10.001+0000 INFO  [vcf_om,6659a3e152b425183ec06050573cb75c,b05a] [c.v.v.p.service.RestModelTranslator,http-nio-127.0.0.1-7300-exec-8] Prevalidation task details added successfully for workflowId : 78f7c962-####-####-####-########464
  2024-05-31T10:18:10.002+0000 ERROR [vcf_om,6659a3e152b425183ec06050573cb75c,b05a] [c.v.v.i.b.i.TranslationMessage,http-nio-127.0.0.1-7300-exec-8] Can't find resource for bundle java.util.PropertyResourceBundle, key PASSWORD_MANAGER_VALIDATE_WSA_API_CREDENTIALS_FAILED.remedy

Environment

VMware VCF 5.x

Workspace One 3.3.7

Cause

A Workspace One has two different Admin accounts:

• One can be used to log in into: https://Workspace_One_FQDN:8443
• And the second to log in into: https://Workspace_One_FQDN:443

The issue is caused by a mismatched passwords between the Workspace One Admin password used to log in (https://Workspace_One_FQDN:443) and the Workspace One Admin password stored in the SDDC Manager database.

Resolution

1. From https://Workspace_One_FQDN:443, reset the admin password to the same as the one on SDDC Manager
2. Then rotate the Workspace One Admin password from SDDC Manager UI.