How to build Dashboards in CA BOXI 4.1 SP3 shipped with ServiceDesk 14.1?
Article ID: 36948
Updated On:
Products
SUPPORT AUTOMATION- SERVER
CA Service Desk Manager - Unified Self Service
KNOWLEDGE TOOLS
CA Service Management - Asset Portfolio Management
CA Service Management - Service Desk Manager
Issue/Introduction
Question:
How to build Dashboards in CA BOXI 4.1 SP3 shipped with ServiceDesk 14.1?
Answer:
In BOXI Version 4.x there is no more Dashboard Builder. It is now called BI Workspaces. It is an evolution of the Dashboard Builder product and includes most of the capabilities found in its predecessor, especially those related to content layout.New workspaces can be viewed, created, and modified using the BI launch pad.
BI Workspaces is a browser-based application that is provided as part of the Business Objects Business Intelligence suite. CA Support will not assist in creating Dashboards. Refer the below YouTube videos from SAP:
https://www.youtube.com/watch?v=LMnAiD-nwiw
https://www.youtube.com/watch?v=cOjaxS35Dhs
Environment
Release: SDMU0M99000-14.1-Service Desk Manager-Full License
Component:
Component:
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