How to build Dashboards in CA BOXI 4.1 SP3 shipped with ServiceDesk 14.1?
In BOXI Version 4.x there is no more Dashboard Builder. It is now called BI Workspaces. It is an evolution of the Dashboard Builder product and includes most of the capabilities found in its predecessor, especially those related to content layout.New workspaces can be viewed, created, and modified using the BI launch pad.
BI Workspaces is a browser-based application that is provided as part of the Business Objects Business Intelligence suite. CA Support will not assist in creating Dashboards. Refer the below YouTube videos from SAP:
Release: SDMU0M99000-14.1-Service Desk Manager-Full License