VCO Firewall logs screen shows "Failed to load data"

Products

• VMware VeloCloud SD-WAN

Issue/Introduction

VCO was unable to show the firewall logs due to error  "Failed to load data"

 

Environment

VMware SDWAN Orchestrator

Cause

VCO search service was down which caused this issue. VCO search service is responsible to fetch the firewall logs from the logging infra.

sudo systemctl status search-service

× search-service.service - VCO search server Service
     Loaded: loaded (/lib/systemd/system/search-service.service; static)
     Active: failed (Result: exit-code) since Fri 2024-04-26 07:19:15 UTC; 1 month 2 days ago
   Main PID: 17978 (code=exited, status=1/FAILURE)
        CPU: 235ms

Resolution

Restart the VCO search service from VCO CLI to fix this issue.

Below is the command to fix this issue :-

sudo systemctl start search-service