Sync failure in ConnectALL due to Issue Link to incompatible types - The Issue Link of given issuetype portfolioitem/epic is not mapped for the linkedRecordId

Products

• ConnectAll On-Prem

Issue/Introduction

We're getting a fairly significant amount of sync failures due to issue links.

Epic Sync Example: Error Message : The Issue Link of given issuetype portfolioitem/epic is not mapped for the linkedRecordId(https://rally1.rallydev.com/slm/webservice/v2.0/portfolioitem/epic/<EpicOID>) linkedRecordType(portfolioitem/feature) recordId(https://rally1.rallydev.com/slm/webservice/v2.0/portfolioitem/epic/<EpicOid>) recordtype(portfolioitem/feature)

Cause

The artifacts with the errors are missing their parent types in Rally.   The top-level artifacts were not present to be linked with before the automations with lower-level artifact syncs were run.

Resolution

The automations were run in the following order to create the highest-level artifact first.  Then the automations with lower-level artifacts syncs were run.

In this case, it was: Epic, Story, Defect