Accented characters included in SAML assertion attributes show up as '?'.

Products

• CA Single Sign On Secure Proxy Server (SiteMinder)
• CA Single Sign On SOA Security Manager (SiteMinder)
• CA Single Sign-On

Issue/Introduction

Problem:  

Accented characters included in SAML assertion attributes show up as '?'.

Some user attributes that are being included in SAML assertions contain accented characters such as è.  Instead of showing up as they do in the user store, these accented characters are showing up as question marks (?).

 

Environment:  

All Siteminder releases, all platforms.

 

Cause: 

User attributes are not stored in UTF-8 format.

 

Resolution: 

Siteminder requires that data in user stores is held in UTF-8 format.  If the directory or database is using another format, problems such as this can occur.  Make sure all user stores are configured to use UTF-8 format.

Environment

Release: ESPSTM99000-12.51-Single Sign On-Extended Support Plus
Component: