Accented characters included in SAML assertion attributes show up as '?'.

Article Id: 36933

Status: Published

Updated On: 14-02-2018 07:37

Legacy Id: TEC1155183

Products:

CA Single Sign On Secure Proxy Server (SiteMinder) , AXIOMATICS POLICY SERVER , CA Single Sign On SOA Security Manager (SiteMinder) , CA Single Sign-On , CA Single Sign-On

Issue/Introduction:

Problem:

Accented characters included in SAML assertion attributes show up as '?'.

Some user attributes that are being included in SAML assertions contain accented characters such as è. Instead of showing up as they do in the user store, these accented characters are showing up as question marks (?).

Environment:

All Siteminder releases, all platforms.

Cause:

User attributes are not stored in UTF-8 format.

Resolution:

Siteminder requires that data in user stores is held in UTF-8 format. If the directory or database is using another format, problems such as this can occur. Make sure all user stores are configured to use UTF-8 format.

Environment:

Release: ESPSTM99000-12.51-Single Sign On-Extended Support Plus
Component: