Opening apmgtw probe configuration reports errors in IM

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Article ID: 36930

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Updated On:

Products

DX Infrastructure Management NIMSOFT PROBES

Issue/Introduction

Issue/Problem/Symptoms: 

Error displayed in Infrastructure Manager, IM, when opening the apmgtw probe configure option to enable additional QOS metrics.

IM -> apmgtw -> Configure -> Config QoS


<Please see attached file for image>

apmgtwIMError.PNG

 

Error captured in apmgtw.log at probe startup

[nimclient, apmgtw] Looking up data_engine on "primary server robot name"
[nimclient, apmgtw] Exception while sending request nametoip for data_engine.. try 1
[nimclient, apmgtw] data_engine may not have started. Wait for 10 seconds before doing another call
[nimclient, apmgtw] Exception while sending request nametoip for data_engine.. try 2

Environment:  

 

APM Gateway (apmgtw) Probe with UIM 8.2+

 

Cause: 

 

Incomplete apmgtw probe configuration, primaryhub-host setting is not configured

 

Resolution/Workaround:

 

Add the IP address of the UIM primary hub via the Admin Console-> apmgtw -> Raw Configure, Apply changes.

Example:

<Please see attached file for image>

apmgtwSetupmenu.PNG


Verify that IM -> apmgtw -> Configure -> Config QoS option can be opened

Environment

Release: CNMSPP99000-8.2-Unified Infrastructure Mgmt-Server Pack-- On Prem
Component:

Attachments

1558723431104000036930_sktwi1f5rjvs16ww7.png get_app
1558723429014000036930_sktwi1f5rjvs16ww6.png get_app