Unable to access Cloud Director Availability Cloud Interface in Cloud Director Availability 4.x.x
Article ID: 369299
Updated On:
Products
Issue/Introduction
Symptom1:
- When trying to access the Cloud Director Availability Cloud component at https://Appliance-IP-Address/ui/admin, it fails with error - Site not reachable.
- Other than the cloud component, all the other VCDA components - Manager, Tunnel and the Replicator are accessible using the default port numbers.
- Error can be seen in the below mentioned screenshot:
Symptom2:
- The primary partition root partition (i.e., / ) on the VCDA Replication Management appliance is 100% utilized and has no available space.
Environment
VMware Cloud Director Availability 4.x.x
Cause
The internal communication on port 8048 (TCP connection) between the tunnel appliance and the Cloud Director availability management appliance was broken. Also, If the root partition for any VCDA appliance fills completely, the active VCDA services will be unable to continue to function. In the case of the Replication Management appliance, the cloud service provides the primary user interface for VCDA management and, if it is inactive, the portal will be inaccessible.
Resolution
To resolve the issue, restart the cloud service from the command line interface of the Cloud Director Availability.
- Log in to the command line interface of VMware Cloud Director Availability management appliance as the root account.
- Run the command:
systemctl status cloud.service - Run the command to restart the service:
systemctl restart cloud.service - In case the services are still not up, reboot the VCDA appliance.
Note: After restarting the service, wait a couple of minutes for the service to become operational and display its service management interface again.
Additional Information
For more information to verify uptime and local and remote connectivity in the Cloud site, please see:
For more details on the VMware Cloud Director Availability ports requirements, please see:
Free space on the appliance, as discussed in the following documents:
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