No device statistics for SSL Visibility (SSLV) on Management Center

Products

• SSL Visibility Appliance Software
• Management Center
• Management Center - VA

Issue/Introduction

• statistics for the SSLVA on Management Center are not updated under Management Center > Devices > SSLV > Statistics
• SSLVA has no connectivity issues towards Management Center on any port
• no export activity is seen from SSLVA to Management Center on port 9010
• SSLV > Monitor >  System log displays an error for statistics:

stats_export (8923) - Export failed, exception. "module" object has no attribute " PROTOCOL_SSLv2

Environment

SSLVA: 4.5.11.2

Management Center: 3.3.5.2

Cause

Statistics export bug SV-748 on SSLV

Resolution

Upgrade SSL-VA to version 4.5.13.1 or higher

Additional Information

KB articles:

• SSL Visibility Statistics Export https://techdocs.broadcom.com/us/en/symantec-security-software/web-and-network-security/ssl-visibility/5-4/sslv_overview/UI_Overview/monitor_menu/statistics_export.html