Following an upgrade to Workspace One Access v22.09 or VIDM 3.3.7, the main dashboard and reports appear blank when performing searches
Article ID: 369188
Updated On:
Products
Issue/Introduction
Issues reported after upgrade to VIDM v22.09.1.0 Or 3.3.7:
1. Unable to sync the directory with domain users. Only built-in administrator work.
2. Unable to open 'Roles' tab on workspace one access console.
3. Error with Integrated Components - Error retrieving component status
3. Error with ACS Health - Application Deployment Status - Web Application Status - Error when connecting to the application.
Environment
VMware Identity Manager v22.09.1.0 Or 3.3.7
Cause
-A known issue has arisen in Workspace One Access versions 22.09 and 3.3.7, pertaining to the migration of Elasticsearch to OpenSearch. Validation failures occur unless the Elasticsearch/OpenSearch max shard count is increased.
- Analytics-service.log shows validation failure errors as below:
Unable to create index: v4_2022-11-07_audit - {"root_cause":[
{"type":"validation_exception","reason":"Validation Failed: 1: this action would add [10] total shards, but this cluster currently has [3220]/[1000] maximum shards open;"}
],"type":"validation_exception","reason":"Validation Failed: 1: this action would add [10] total shards, but this cluster currently has [3220]/[1000] maximum shards open;"}
Resolution
Note: Take proper snapshots and DB backup before proceeding with the action plan below.
1. Run below command on any one of the node to increase the opensearch max shards count to 6500:
curl -X PUT localhost:9200/_cluster/settings -H "Content-Type: application/json" -d '{ "persistent":
{ "cluster.max_shards_per_node": "6500" }
}'
2. service opensearch stop
3. service opensearch start
4. service horizon-workspace restart
5. Check and confirm all issues reported above are resolved.
Additional Information
Max shards count for opensearch service will be increased on all nodes.
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