Unable to login to IM after entering the wrong user id password

Products

• DX Unified Infrastructure Management (Nimsoft / UIM)

Issue/Introduction

IM login fails after the wrong password is entered multiple times. This issue clears up after thirty minutes or so

These are the messages captured in the hub.log

login - denied; user <username> has too many login failures, try again in #### seconds

Environment

Any UIM version

Cause

User are locked out per the settings in the Hub Advanced Settings, in this example the Lock Out Time setting is 30 min.

Resolution

Review the the Hub Advanced Settings on the hub probe