The WCC service willl no start after upgrading from 12.0 to 12.1
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The WCC service willl no start after upgrading from 12.0 to 12.1

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Article ID: 369125

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Updated On:

Products

Autosys Workload Automation

Issue/Introduction

After upgrading the WCC on a standalone Linux machine we can not connect to the WebUI to login to WCC.
No errors were seen during the upgrade process:

412 Successes
0 Warnings
0 NonFatalErrors
0 FatalErrors

From the CA-WCC.log we see the following error:

jvm 1    | 2024/06/03 10:07:48 |        6 | Jun 03, 2024 10:07:48 AM org.apache.catalina.util.LifecycleBase handleSubClassException
INFO   | jvm 1    | 2024/06/03 10:07:48 |        6 | SEVERE: Failed to initialize component [Connector[HTTP/1.1-8443]]
INFO   | jvm 1    | 2024/06/03 10:07:48 |        6 | org.apache.catalina.LifecycleException: Protocol handler initialization failed
INFO   | 

jvm 1    | 2024/06/03 10:07:48 |        6 |     ... 19 more
INFO   | jvm 1    | 2024/06/03 10:07:48 |        6 | Caused by: java.io.IOException: DerInputStream.getLength(): lengthTag=109, too big.
INFO   | 

Environment

Autosys 12.x

 

Cause

The server.xml has been updated with defaults overwriting the SSL settings

Resolution

Stop the WCC Services if they are running.
Compare the  <WCC>\tomcat\conf\server.xml with the <WCC-BACKUP>\tomcat\conf\server.xml
And make the appropriate updates.
Start the WCC services