Error When Editing Unix Attributes in Selang

Products

• CA Virtual Privilege Manager
• CA Privileged Identity Management Endpoint (PIM)
• CA Privileged Access Manager (PAM)

Issue/Introduction

Issue:

When trying to edit a user's Unix attributes, selang produces the error "Failed to open file for external users".

AC> eu testuser unix shell(/bin/sh)

(localhost)

Successfully updated USER testuser

(localhost)

Unix :

======

ERROR: Failed to open file for external users

 

 

Environment: 

Unix system running a supported PIM endpoint

 

Cause:

This error is caused because the ladb files are missing. Checking the contents of /opt/CA/AccessControl/ladb would confirm this.

 

 

Resolution/Workaround:

 

 

To resolve the issue, use the command `sebuildla -a` to recreate the ladb files.

 

Additional Information:  

For more information about the sebuildla command, please see our Implementation Guide.

https://docops.ca.com/ca-privileged-identity-manager/12-9/EN/reference/reference-guide/sebuildla-utility-create-a-lookaside-database

Environment

Release: ACP1M005900-12.6-Privileged Identity Manager
Component: